Cashier/Bursar Office FAQs

  • When is tuition due?

    Tuition is always due in full before the start of classes each semester.  Or alternatively, you may enroll in one of the BW Payment Plans.

    Check the Cashiers page for exact tuition due dates and Payment Plan enrollment dates and details.  Or view your online billing statement in the Payment Portal for due date.

  • Does BW offer a Payment Plan?

    Yes!  BW offers interest-free payment plan options to help you budget for college.

    Visit the PAYMENT PLANS section of the Cashiers page for full details.

    Each semester you may self-enroll in a payment plan.  Payment plans do NOT roll over from semester to semester.  

    Payment Plan enrollment is done by either the student or the authorized user in the Payment Portal.

    Enrollment Dates*:
    Fall semester: July 10 - Aug 26
    Spring semester: Nov 20 - Jan 1
    Summer semester: April 24 - May 15

    *late enrollment permitted until the 15th of the 2nd month of classes with missed installments due at enrollment.  For full details visit the Payment Plans section of the Cashiers page.

    Due Dates:
    Plan A: 4-payments
       Due: 1st of every month
    Plan B: 8-payments
       Due:  15th & last day of every month
    Summer Plan: 3-payments
       Due 15th of May, June & July
         
    Fall Semester Plan runs: Aug - Nov
    Spring semester Plan runs: Jan - April
    Summer semester Plan runs: May-July

    All plans are auto-pay with installments being withdrawn on the scheduled due dates from either a bank account (no fee) or a debit/credit card (2.95% fee).

    Payment Plan Enrollment Fee: $35
    Late Payment Fee: $20
    Returned Payment (NSF) Fee: $30

  • How do I view my billing statement?

    Paper statements are not mailed. They can be viewed online only in the Payment Portal.

    Students who have someone else helping with their tuition payments need to add them as Authorized Users in the Payment Portal so they can also view billing statements, make payments, and enroll in the payment plan. Authorized Users will have their own login to the portal.

  • I don't understand my bill.  Can you help explain it?

    Need help understanding your bill?  Please visit the About Your Billing Statement page.

  • How do I add an Authorized User (someone else who can view/pay my bill) to my account?

    Students who have someone else helping with their tuition payments need to add them as Authorized Users in the Payment Portal so they can also view billing statements, make payments, and enroll in the monthly payment plans.

    Students must log in to the Payment Portal first, then go to the Setup Menu on the right, select Authorized Users and add the email address of who they're giving authorization to. That person will receive two emails from the Cashiers Office - one with a temporary password that expires in 24 hours and one with a link to the login page. These often land in junk/spam folders so be sure to have them check there.

    Authorized Users will have their own login to the portal. Username will be their full email address.

  • How can I pay my bill?

    You can pay your bill in-person, by mail, or online.

    Online payments are made in the Payment Portal (note: debit/credit card transactions will have a 2.95% convenience fee added. The Electronic Check option has no fee.)

    Mail & In-Person:  Bonds Hall is the physical & mailing address for the Cashiers Office

    Baldwin Wallace University
    ATTN: Cashiers Office
    275 Eastland Rd.
    Berea, OH 44017

    Make checks payable to: Baldwin Wallace University

    Include student name and BW ID number on the payment

  • What if I want to pay with a 529 or College Savings Plan?

    The owner of the savings plan would contact their 529/college savings plan/investment firm/etc and advise how much to send to Baldwin Wallace.  Often this can be done through their website.  Baldwin Wallace University = Baldwin Wallace College (both options are us!)

    A physical check will be mailed, so remember to request funds early! (at the time of each semester's billing) to assure payment arrives to the university by the due date to avoid finance charges.

    Payments should be sent to:
    Baldwin Wallace University, Attn: Cashiers Office, 275 Eastland Rd., Berea, OH 44017

    Checks payable to: Baldwin Wallace University
    Student name and BW ID number should be on all payments

  • What if I have a tuition benefit through my employer?

    You will need to complete the Tuition Reimbursement Payment Program (TRPP) forms

    Remember to do this at the beginning of each semester!

  • What if I receive Veteran or Military benefits?

    Baldwin Wallace University offers a supportive learning community and the resources needed to assist service members transitioning from the military to higher education. 

    Veteran and military students attending or interested in attending BW should view the information below about the various types of military education benefits available.

    Financial Aid for Veterans & Military Students
    Educational Benefits for Veterans

    VETERAN SUPPORT CONTACT:
    Michael Brown
    Manager, Veteran and Military Services
    (440) 826-5920
    mbrown@bw.edu

    SCHOOL CERTIFYING OFFICIAL:
    Marcia Shaffer
    (440) 826-2218
    mshaffer@bw.edu

  • I'm an Authorized user and I forgot my Payment Portal password or I am locked out.  What do I do?

    Contact the Cashiers Office at (440) 826-2906 to reset your password or unlock your account.

    *hitting the forgot password button will not work.  You must call.

  • Why do I have a negative (credit) balance?

    If the total of all financial aid (scholarships/grants/loans) and payments credited to a student's account exceeds their charges, this will create a surplus or "credit" balance. Credit balances are reflected as a negative balance.

  • How do I get a refund if I have a credit balance on my account?

    Effective 2024 summer term: If the total of all aid funds and payments credited to a student's account exceeds their institutional charges, ***the university will AUTOMATICALLY issue a refund*** of the excess funds as soon as possible after the first week of classes, but no later than 14 days after the credit balance has occurred.

    All credit balance refunds are issued to the student via mailed check or direct deposit*.  However, if a parent utilized a Federal Direct Parent PLUS Loan to cover a student's institutional charges, a check may be issued to the borrower depending on the option they chose on the PLUS Loan application.

    *A direct deposit account can be set up in the Payment Portal. Select the "View Your Billing Statement" option under the blue CURRENT STUDENT heading, log in using your BW credentials.  Once in the Payment Portal, under My Profile Setup on the right, select "Electronic Refunds" and follow the instructions to add your bank account information.

  • How do I know when my refund has been issued?

    Students will receive an email from the Cashiers Office stating that their refund has been processed.

    You may also check your account in the Payment Portal which will reflect the Credit Balance Refund transaction.

  • Where/when can I find by 1098T tax form?

    1098T tax forms will be available in the student's MyRecords Portal no later than January 31 each year.  Student's will receive an email notification when the forms become available.

    It is the student's responsibility to provide their parents/guardians with the form if needed.  The Cashiers Office cannot send the forms to parents/guardians as the form is in the student's name.

  • Why don't I have a 1098T?

    Baldwin Wallace University reports tuition PAYMENTS (from all sources including out-of-pocket payments and financial aid credits) not exceeding the tuition billed amount in the same tax year, minus refunds issued.  If your payments are less than your refunded amount, you will not have a 1098T.

    Often students who graduate in the spring semester do not have a 1098T for the tax year they graduated in. This is because the tuition for spring is billed the previous tax year.  BW can only report tuition paid against tuition billed in the same tax year.

  • How can I pay my bill?

    You can pay your bill in-person, by mail, or online.

    Online payments are made in the Payment Portal (note: debit/credit card transactions will have a 2.95% convenience fee added. The Electronic Check option has no fee.)

    Mail & In-Person:  Bonds Hall is the physical & mailing address for the Cashiers Office

    Baldwin Wallace University
    ATTN: Cashiers Office
    275 Eastland Rd.
    Berea, OH 44017

    Make checks payable to: Baldwin Wallace University

    Include student name and BW ID number on the payment

  • What if I want to pay with a 529 or College Savings Plan?

    The owner of the savings plan would contact their 529/college savings plan/investment firm/etc and advise how much to send to Baldwin Wallace.  Often this can be done through their website.  Baldwin Wallace University = Baldwin Wallace College (both options are us!)

    A physical check will be mailed, so remember to request funds early! (at the time of each semester's billing) to assure payment arrives to the university by the due date to avoid finance charges.

    Payments should be sent to:
    Baldwin Wallace University, Attn: Cashiers Office, 275 Eastland Rd., Berea, OH 44017

    Checks payable to: Baldwin Wallace University
    Student name and BW ID number should be on all payments

  • What if I have a tuition benefit through my employer?

    You will need to complete the Tuition Reimbursement Payment Program (TRPP) forms

    Remember to do this at the beginning of each semester!

  • What if I receive Veteran or Military benefits?

    Baldwin Wallace University offers a supportive learning community and the resources needed to assist service members transitioning from the military to higher education. 

    Veteran and military students attending or interested in attending BW should view the information below about the various types of military education benefits available.

    Financial Aid for Veterans & Military Students
    Educational Benefits for Veterans

    VETERAN SUPPORT CONTACT:
    Michael Brown
    Manager, Veteran and Military Services
    (440) 826-5920
    mbrown@bw.edu

    SCHOOL CERTIFYING OFFICIAL:
    Marcia Shaffer
    (440) 826-2218
    mshaffer@bw.edu

  • I'm an Authorized user and I forgot my Payment Portal password or I am locked out.  What do I do?

    Contact the Cashiers Office at (440) 826-2906 to reset your password or unlock your account.

    *hitting the forgot password button will not work.  You must call.

  • Why do I have a negative (credit) balance?

    If the total of all financial aid (scholarships/grants/loans) and payments credited to a student's account exceeds their charges, this will create a surplus or "credit" balance. Credit balances are reflected as a negative balance.

  • How do I get a refund if I have a credit balance on my account?

    Effective 2024 summer term: If the total of all aid funds and payments credited to a student's account exceeds their institutional charges, ***the university will AUTOMATICALLY issue a refund*** of the excess funds as soon as possible after the first week of classes, but no later than 14 days after the credit balance has occurred.

    All credit balance refunds are issued to the student via mailed check or direct deposit*.  However, if a parent utilized a Federal Direct Parent PLUS Loan to cover a student's institutional charges, a check may be issued to the borrower depending on the option they chose on the PLUS Loan application.

    *A direct deposit account can be set up in the Payment Portal. Select the "View Your Billing Statement" option under the blue CURRENT STUDENT heading, log in using your BW credentials.  Once in the Payment Portal, under My Profile Setup on the right, select "Electronic Refunds" and follow the instructions to add your bank account information.

  • How do I know when my refund has been issued?

    Students will receive an email from the Cashiers Office stating that their refund has been processed.

    You may also check your account in the Payment Portal which will reflect the Credit Balance Refund transaction.

  • Where/when can I find by 1098T tax form?

    1098T tax forms will be available in the student's MyRecords Portal no later than January 31 each year.  Student's will receive an email notification when the forms become available.

    It is the student's responsibility to provide their parents/guardians with the form if needed.  The Cashiers Office cannot send the forms to parents/guardians as the form is in the student's name.

  • Why don't I have a 1098T?

    Baldwin Wallace University reports tuition PAYMENTS (from all sources including out-of-pocket payments and financial aid credits) not exceeding the tuition billed amount in the same tax year, minus refunds issued.  If your payments are less than your refunded amount, you will not have a 1098T.

    Often students who graduate in the spring semester do not have a 1098T for the tax year they graduated in. This is because the tuition for spring is billed the previous tax year.  BW can only report tuition paid against tuition billed in the same tax year.