Frequently Asked Questions
How can I pay my bill?
In-person at the Cashiers Office in Bonds Hall
Online in the Payment Portal (note: debit/credit card payments will have a 2.85% convenience fee)
MAIL & In-Person:
Bonds Hall is the physical and mailing address:
Baldwin Wallace University
ATTN: Cashiers Office
275 Eastland Rd.
Berea, OH 44017
Make checks payable to: Baldwin Wallace University
Include student name and BW ID number
How do I add an Authorized User?
Students who have someone else helping with their tuition payments need to add them as Authorized Users in the Payment Portal so they can also view billing statements, make payments, and enroll in the payment plan.
From the Payment Portal, go to the Setup Menu on the right, select Authorized Users and add the email address and name of who you're giving authorization to. They will receive an email from the Cashiers Office with a temporary password that expires in 24 hours. This often lands in junk/spam folders so be sure to have them check there.
Authorized Users will have their own login to the portal. User name will be their full email address.
How do I get a refund if I have a credit balance?
Credit balances are designated by a negative balance on your account.
Complete the online Refund Application. Once all electronic signatures are received your refund will be processed within 7-10 business days from eligibility. NOTE: If a Federal Parent PLUS Loan is on the account, student must include parent contact information on page one. Parent will receive a separate email with a link to sign the form electronically.
Cashiers do not begin to process refunds for a semester until after the first week of classes. Exception: Grad/Nursing/PA students can begin receiving refunds the first week of classes.
How do I know when my Refund is Completed?
You will receive an email from the cashiers office stating that your refund has been mailed. If you have a direct deposit (electronic refund) account set up in the payment portal, your refund will default to direct deposit (even though the email says it was mailed.)
How do I pay with a 529 or College Savings Plan?
The owner of the savings plan would contact their 529/college savings plan/investment firm/etc and advise how much to send to Baldwin Wallace. Student name and BW ID number should be on all payments. Checks payable to: Baldwin Wallace University
Payments should be sent to:
Attn: Cashiers Office, Baldwin Wallace University, 275 Eastland Rd., Berea, OH 44017
How do I view my billing statement?
Statements are not mailed. They can be viewed online only in our Payment Portal.
Students who have someone else helping with their tuition payments need to add them as Authorized Users in the Payment Portal so they can also view billing statements, make payments, and enroll in the payment plan. Authorized Users will have their own login to the portal.
When is my tuition due?
Tuition is always due in full before the start of classes each semester. Check this page or your online billing statement in the Payment Portal for due dates.
Alternatively, you may self-enroll for the BW Payment Plan in the Payment Portal before the due date.
Where/when can I find my 1098T tax form?
1098T tax forms will be available in the student's MyRecords Portal no later than January 31. Students will receive an email when the forms become available. It is the student's responsibility to provide their parents with the form if needed.
Why don't I have a 1098T?
Baldwin Wallace University reports tuition PAYMENTS not exceeding tuition billed the calendar year minus refunds issued.
